Last updated: 18th May 2018
GIA Solutions Ltd ("us", "we", or "our") operates SHARC Canine Hydrotherapy Management Software at https://app.sharcsoftware.com website (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service and our compliance with GDPR as the “Data Processor”.
Data Collection & Use
We require personally identifying Data when you sign up with us in order to create a secured sign in procedure for you to access your account and the data it contains. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information"). We may on occasion use the email address and other contact details you provided to us on sign up to contact you regarding service orientated issues, for example regarding invoicing, new services, how the services can be used effectively, announcements and/or inviting customer feedback on the services we provide. We may also use this identifying Data for policing of our users’ accounts. We undertake not to send you undue or uninvited marketing email material.
We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer, smartphone or tablet.
We use "cookies" to collect information for example, to remember what information you’ve entered on forms when navigating to different pages within the Service or to identify you as being logged on. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Data processing obligations
We shall process your Data in accordance with the GDPRs, and will not make any use of your Data or allow any use of your Data except as strictly necessary for the purpose of the services offered on our Website and in particular will not use any of the Data for our own or any other commercial purposes.
Right to Access Personal Information
You have the right to access the Data we hold about you and the personal data of your clients. The personal information will be provided upon request or through functionality provided by the Service.
Right to Rectify Data
It is your responsibility to ensure that you submit true, accurate and complete information to us. By signing in to your account you have the facilities to review all data which you upload to the Service and to make changes to any data. We do not and will not modify any user’s data on their behalf. Any modification of data must be carried out by the System Administrator or any Additional Users appointed by the System Administrator at their sole discretion.
Right to Data Portability
You have the right to obtain your Data from the Service at any time. This will be provided on request or made available through the Service. The data will be made available electronically in commonly used formats.
Right to be Forgotten
You have the right to close your account with us at any time. If you do this you will no longer be able to access your data, and all/any other user accounts associated with your account, including additional users, client users, employees etc. will be closed and those users will not be able to access their data.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.
We shall notify you within 72 hours if we become aware of any actual breach or reasonable grounds for suspicion of a Data breach including without limitation any actual or suspected personal data breach affecting the Data.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
SHARC Software is a product of GIA Solutions Ltd
GIA Solutions Ltd
49 Tollers Lane
Surrey CR5 1BF